Refund policy
Return & Refund Policy – EverTrove
At EverTrove, customer satisfaction is our top priority! If you are not satisfied with your purchase, please review our return policy below.
Returns & Refunds Eligibility
✅ Damaged or defective items: If your item arrives damaged, please contact us within 7 days of delivery with photos, and we will provide a replacement or refund.
✅ Wrong or missing items: If you received the wrong item or something is missing, contact us within 7 days for a quick resolution.
✅ Lost packages: If your order does not arrive within 45 days, we will issue a full refund.
Non-Returnable Items
🚫 Due to the nature of our business, we do not accept returns for:
- Change of mind purchases
- Items that have been used or washed
- Personalized or clearance sale items
How to Request a Refund?
📩 Step 1: Contact our support team at replicashoplab@gmail.com
with your order number and issue details.
📸 Step 2: Attach photos of the damaged or incorrect product.
📦 Step 3: Our team will review your request and issue a refund or replacement.
🚀 Refunds are processed within 5-10 business days after approval.
📌 Need help? Contact us anytime at replicashoplab@gmail.com